Privacy policy

Summitt Pianos LLC Privacy Policy

Effective Date: September 1, 2026

Important Notice Regarding Text Messaging Data

Summitt Pianos LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data and consent records are kept confidential and used only as necessary to provide our services and communicate with customers.

1. Information We Collect

We may collect the following types of information when you visit our website, contact us, request information, purchase or rent a piano, request delivery or moving services, or otherwise interact with Summitt Pianos LLC.

Personal Information

Name
Email address
Phone number
Billing and shipping address
Physical address
Payment and transaction information when you make a purchase, rental, or request a quote
Information you provide when requesting piano sales, rental, delivery, moving, storage, tuning, or other services
SMS and other communication opt-in records and consent timestamps

Non-Personal Information

IP address
Browser type and device information
Website usage information and analytics
Cookies and similar technologies

Customer Communication and Service Information

Records of inquiries and service requests
Piano purchase, rental, delivery, moving, or storage details
Appointment and scheduling information
Customer preferences
Service history and feedback

2. How We Use Your Information

We may use the information we collect to:

Provide, operate, and improve our products and services
Process purchases, rentals, payments, and quotes
Arrange piano delivery, moving, storage, tuning, and related services
Communicate with you about your inquiries, purchases, rentals, appointments, deliveries, and service requests
Provide customer support
Send service-related SMS messages and other communications when you have provided the required consent
Improve our website, products, services, and customer experience
Maintain records of communication preferences and consent
Protect our website, customers, and business against fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS messaging from Summitt Pianos LLC, you agree to receive text messages related to your interactions with us, including customer support, appointment information, delivery or service updates, purchase or rental information, and other important service-related communications.

You will receive SMS messages only after providing the appropriate consent.
We maintain records of SMS opt-in actions and consent where applicable.
Your consent to receive text messages is not a condition of purchasing products or services.
We comply with applicable telecommunications and privacy laws and regulations.

Opt-Out Instructions

You may stop receiving SMS messages at any time by replying "STOP."
After requesting to opt out, you may receive a final confirmation message.
No further SMS messages will be sent unless you provide consent again, except where permitted or required by law.

Message Frequency & Content

Message frequency varies depending on your interactions with Summitt Pianos LLC.
Messages may include appointment reminders, customer support responses, delivery or service updates, purchase or rental information, and other communications related to services you have requested.
We do not send marketing or promotional text messages.

Help & Support

For assistance with SMS messaging, reply "HELP" or contact Summitt Pianos LLC at:

Email: summittpianos1@gmail.com

Phone: 423-499-0600

Customer support is available during our regular business hours.

Carrier Information

Message and data rates may apply depending on your mobile plan.
Mobile carriers are not responsible for delayed or undelivered messages.
SMS availability may vary by carrier and location.

SMS Data Protection Statement

Summitt Pianos LLC does not sell or share mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers or subcontractors when necessary to provide customer support or operate our SMS messaging program. Such providers may process information only for the purposes necessary to provide their services.
Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
We maintain reasonable safeguards designed to protect SMS opt-in information and consent records.

We do not sell, rent, or trade your personal information. We may share information when reasonably necessary with:

Service Providers

Third-party vendors that assist us with payment processing, website operations, customer support, scheduling, delivery, moving, storage, SMS messaging, or other business operations
SMS service providers and aggregators solely as necessary to deliver messages you have consented to receive
Service providers that are contractually or otherwise required to maintain appropriate confidentiality and security

Legal Compliance

When required by applicable law, regulation, legal process, court order, or other lawful request
When necessary to protect our rights, property, customers, employees, or business

Business Transfers

In connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business or assets
In such circumstances, information will continue to be handled in accordance with applicable privacy requirements

The above categories do not authorize the sharing of SMS/text-message opt-in data and consent records with third parties for their own marketing or promotional purposes.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include:

Encryption of sensitive information in transit and, where appropriate, at rest
Secure access controls and authentication mechanisms
Regular security reviews and system updates
Employee or contractor awareness and training regarding data protection
Appropriate procedures for responding to potential security incidents
Secure backup and recovery procedures where applicable

However, no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Analyze website traffic and usage
Understand how visitors interact with our website
Remember preferences and settings
Improve website functionality and user experience
Measure the effectiveness of our website and marketing efforts

You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our website.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where applicable
Opt out of marketing emails by using the unsubscribe option provided in those communications
Opt out of SMS messages by replying "STOP"
Request information about how your personal information is processed
Withdraw consent for future communications where applicable
Exercise any additional privacy rights provided by applicable law

To exercise applicable privacy rights, please contact us using the information provided in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, manufacturers, payment services, social media platforms, or other external websites.

Summitt Pianos LLC is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to information collected by Summitt Pianos LLC through our website, services, and other interactions with us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

The most current version will be made available on our website and will include an updated effective date.

If we make significant changes, we may provide additional notice where required by applicable law, including through email or a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Summitt Pianos LLC:

Summitt Pianos LLC

Address: 3889 Hixson Pike, Chattanooga, TN 37415